If something is not quite right you’ve got 14 days to send back your items for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and original packaging.
If we do not receive the items within this timeframe, we can offer you store credit or an exchange.
Only products returned in perfect condition, free from pet hair and in their original packaging will be refunded or exchanged. Refunds and exchanges will be processed within 14 working days from when we have received your products. It can take up to 5 working days for the refund to show in your bank account.
You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence.
Return postage costs are calculated by the carrier and dynamically attributed based on the weight of the item you are returning.
You can start a return or exchange via our returns portal HERE
Gift With Purchase
If you receive a promotional free gift as part of a qualifying purchase, you must return the free gift in the event that the qualifying purchase is returned. If you fail to return the free gift with the qualifying purchase, the value of the gift may be deducted from the refund. The gift must be returned in an unused, unaltered condition, in its original packaging.
How do I return my items?
You can start a return or exchange via our returns portal HERE
International Returns
If you are looking to return or exchange an international order (You're not in the UK), please email our support team at hello@byteddy.com