Delivery Prices/Times:
- UK STANDARD (2-4 working days): Up to £5.99 depending on item size (free when you spend over £40)
Orders will be dispatched within 2-3 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched.
For international orders, the shipping rate will be calculated at checkout.
Please note: we cannot be held responsible for any additional fees incurred at customs for international deliveries. If you decide to reject the parcel based on your customs fees, we can not refund you for your order. This costs us a huge amount of money from the courier otherwise they destroy the items. Please be mindful of this when placing an international order.
If you receive free shipping on your order, if you return the product, we will charge you for the free shipping cost and this will be taken off your refund total, along with the £5 handling fee.
If you're based in the UAE and have a shipping forwarder in the UK, it is recommended to use your shipping forwarder for speedier delivery. All our orders are dispatched with Royal Mail service.
What happens if I am not home when they deliver?
You should receive a card through your door if no-one is at home to collect your parcel. It will then be sent to your local Post Office.
Will I have to pay additional fees at Customs?
For international orders custom charges occur sometimes occur when an item arrives in its destination country. This is dependent upon the customs threshold for each country. Please check with your local authority for more information on this.
Can I get a tracking number?
If you have opted for Tracked Delivery then you will be sent a tracking number once your order has been dispatched.
What should I do if my order has not arrived?
If you are in the UK and have not received your order within 6 working days of the dispatch date, or outside the UK and have not received your order within 20 days of the dispatch date then please drop us an email on hello@byteddy.co
We cannot be held responsible if the address you have given is incorrect. It is the responsibility of the customer to give a complete and accurate address to ensure correct delivery of the parcel is made.
Please note that if the Royal Mail tracking number shows that your parcel has been delivered, you will need to contact Royal Mail to get a reference number before we can look into organising a replacement.
If your order has been delivered with photographic evidence on the tracking and you're unable to locate your order, we cannot be responsible for stolen parcels. Please contact Royal Mail with enquiries to missing orders.
How can I return my item?
We're so sorry to hear that you are not happy with your By Teddy products. We want you to be 100% satisfied - if you would like to return an item you can do so within 14 days of the delivery date. If we do not receive the items within this timeframe, we can offer you store credit or an exchange.
Only products returned in perfect condition, free from pet hair and in their original packaging will be refunded or exchanged. Refunds and exchanges will be processed within 14 working days from when we have received your products. It can take up to 5 working days for the refund to show in your bank account.
You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence.
Return postage costs are calculated by the carrier and dynamically attributed based on the weight of the item you are returning.
You can start a return via our returns portal HERE
