MY PRODUCT ARRIVED DAMAGED - WHAT SHOULD I DO?
Please send us images showing the damage so we can assist you further and resolve this as quickly as possible (this will then need to be sent to us to deal with).
MY PRODUCT IS FAULTY - CAN I GET A REPLACEMENT?
Please contact Customer Support and provide images of the issue. Once we receive them, we’ll investigate this and advise you on the next steps.
I RECEIVED THE WRONG ITEM - HOW DO I GET THE CORRECT ONE?
Please contact Customer Support and provide images of the item you received with the tags still attached. Once we have them, we can arrange the process to get the correct item sent out to you.
THERE IS A MISSING PART IN MY ORDER - WHAT DO I DO?
Please contact Customer Support and provide images. Once we’ve received them, we’ll advise you on the next steps.
Contact us at hello@byteddy.com